Juney didn't put a caller through

Juney puts callers through when their call matches a scenario with the Puts them through action. She tells the caller she's putting them through, then connects them to the number you set. She doesn't stay on the line or introduce the caller.

Check the scenario

1. Open the Juney tab → Why they're calling.
2. Find the scenario that should have been used, and check it has Puts them through with the right number, including the country code.
3. Check When they say something like covers the way callers actually ask. If they said something different, Juney may have matched another scenario or taken a message. Add more examples.

Check the number answers

If the number you put them through to doesn't answer, is busy or is switched off, the caller doesn't reach anyone. Make sure someone can answer it, or that it has voicemail.

She was taking a voicemail

Juney doesn't put anyone through while she's taking a voicemail. If the call came in outside your hours with Who answers set to follow them, she took a message instead. See Choose who answers your calls.

Test it

Make a test call and ask for the thing that should be transferred. See Call Juney yourself.