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The caller didn't get a text

Why a booking link or follow-up text didn't reach a caller.

Juney can text callers in two different ways. Check which one you mean.

Juney texts your booking link while the caller is still on the phone, and tells them she's done it. This only happens when:

  • the call matches a scenario with Texts them a link, and
  • a booking link is saved on that action.

If either is missing, no link is sent. Juney also doesn't text links while she's taking a voicemail. If the caller's number is withheld, she asks for a number to text. If they don't give one, she says she doesn't have a number to send it to.

The follow-up text, after the call

With Text the caller a follow-up turned on (Juney tab → After every call), the caller gets a text after the call. It thanks them for contacting your business and includes a summary of the call.

It isn't sent when:

  • the switch is off, or
  • the caller's number was withheld, so there's nowhere to send it.

The caller's phone can't get texts

Texts go to the number that called. If the caller rang from a landline or an office phone, they won't receive them.

The Juney tabChoose where your call notes goGet Juney's note after every call by push, email or text, and choose whether the caller gets a text too.ScenariosSet up a scenarioSet up the reasons people ring you, and exactly what Juney does for each one.

Still stuck?

Email us and a human replies in minutes during business hours.

support@juney.ai