I can't sign in

Use the same method you signed up with

Sign-in only works with the method you originally created your account with — Apple, Google or email. Tap I already have an account, then choose that same option. Trying email when you actually signed up with Google (or the other way round) won't work.

"Apple sign-in failed. Try again." / "Google sign-in failed. Try again."

Something interrupted the sign-in, usually your connection. Check you're online and try again.

"Google sign-in isn't set up yet — try Apple or email."

Google sign-in isn't available right now. Use Apple or email instead, or contact us if you only ever sign in with Google.

Signing in with email

Enter the email and password you signed up with. Any server error shows underneath the fields in red — read what it says; it's the real reason the attempt failed.

Forgotten your password?

On the email sign-in screen, enter your email address and tap Forgot your password?. You'll see "Reset link sent to {your email}" and an email with a reset link. The reset itself happens outside the app, from that link.

Stuck on the 6-digit code (new accounts only)

• Use the newest code. Requesting a new one invalidates the old one straight away.
• A wrong or expired code shows: "That code didn't match. Use the newest one — an older code stops working as soon as a new one is sent."
• You can ask for a new code once every 30 seconds — the button reads "You can ask for a new code in {n}s" until the wait is up.
• Typed the wrong email? Tap Wrong address? Change it to go back and fix it.