A recording won't play

No player at all

That call wasn't recorded, so there's nothing to play. Recording is off unless you turn on Record calls (Settings → Calls → Call recording & consent). Calls aren't recorded while HIPAA mode is on, and calls from before you turned recording on don't have one. See Record your calls.

"No recording for this call"

The call has no recording to play — there's nothing missing on your end.

"Couldn't load the recording. Try again."

This is a loading error, not a missing recording. Check your internet connection and try again. If it keeps happening, make sure you're on the latest version of Juney.