Privacy Policy

1. Information We Collect

We collect information in various ways, including directly from you, automatically through your use of the Service, and from third parties.

1.1 Information You Provide

• Account Information: When you create an account, we collect your name, email address, phone number, SMS marketing consent status, billing information, and other contact details.
• User Content: We collect the content you submit, post, or transmit through the Service, including call recordings, transcripts, messages, and other communications.

1.2 Information We Collect Automatically

• Usage Data: We collect information about your interactions with the Service, such as call duration, frequency, metadata, pages viewed, and the actions you take.
• Device Data: We collect information about the devices you use to access the Service, including IP address, browser type, operating system, device identifiers, and mobile network information.

1.3 Information from Third Parties

• Third-Party Services: If you connect our Service to third-party services (e.g., calendar or scheduling platforms), we may receive information about you from those services, subject to their privacy policies. We encourage you to review the privacy policies of any third-party services you use.
• Business Partners and Affiliates: We may receive information about you from our business partners and affiliates.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Maintaining the Service: To operate, maintain, and improve the Service, including processing transactions, authenticating users, and providing customer support.
• Communicating with You: To send you updates, security alerts, and support and administrative messages.
• Personalizing Your Experience: To tailor the content and information that we may send or display to you, and to otherwise personalize your experience while using the Service.
• Analytics and Research: To analyze usage trends and preferences, diagnose technical issues, and improve the overall quality and user experience of the Service.
• Enforcing Our Terms and Policies: To monitor compliance with our Terms of Service and this Privacy Policy, and to detect, prevent, and address fraud, security, or technical issues.
• Legal Compliance: To comply with legal obligations, respond to legal process, and protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties.

3. How We Share Your Information

We may share your information in the following circumstances:

• With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. We ensure these third parties are contractually obligated to protect your information.
• With Affiliates and Business Partners: We may share your information with our affiliates and business partners for the purposes described in this Privacy Policy.
• In Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• For Legal and Safety Purposes: We may disclose your information to comply with legal obligations, respond to subpoenas, court orders, or legal process, or to protect the rights, property, or safety of Juney, our users, or others.
• With Your Consent: We may share your information for any other purpose disclosed to you with your consent.

SMS/Mobile Privacy Status: Notwithstanding the above, mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Google User Data

If you connect a Google Calendar to Juney, we ask Google for these permissions, and use them only for the features below:

• See your calendars and when you are free (calendar.readonly): to list your calendars so you can choose the one Juney uses, and to check your availability before Juney offers a caller an appointment time.
• View and edit events on your calendars (calendar.events): to add the appointments Juney books for your callers, and to move or cancel one of those appointments when a caller asks Juney to reschedule or cancel it.

We use Google user data only to provide these features to you. We do not use it for advertising, we do not sell it, and no person reads it unless you ask us to (for example, for support), it is needed for security or to comply with the law, or it has been aggregated and anonymised for our internal operations.

To answer your calls, Juney uses AI service providers for speech recognition, language understanding and her voice. When Juney checks your calendar or books, moves or cancels an appointment during a call, the details involved (such as your free times and the appointment's date, time and title) are processed by these providers only to handle that call. We do not use Google user data, raw or derived, to develop, improve or train generalised or foundational AI or machine-learning models, and we do not transfer it to any provider that uses it for that purpose.

Juney's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. The use of raw or derived user data received from Google Workspace APIs will adhere to the Google User Data Policy, including the Limited Use requirements.

You can disconnect your calendar at any time on the Calendar screen in the Juney app, which deletes the access tokens we hold for it. You can also remove Juney's access from your Google Account at myaccount.google.com/permissions.

5. Data Security

We implement reasonable administrative, technical, and physical measures to protect your information from unauthorized access, use, alteration, and disclosure. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

6. Data Retention

We retain your information for as long as necessary to provide you with the Service and fulfill the purposes described in this Privacy Policy. Generally, this means we will keep your data for the duration of your account and for a reasonable period afterward to allow you to reactivate your account, or for us to comply with legal obligations. Call recordings are typically retained for 90 days unless required for legal reasons. We will securely dispose of your data when it is no longer needed.

7. Your Rights and Choices (Including Australian Privacy Principles)

You have certain rights regarding your personal information, including:

• Access and Update Your Information: You can access and update your account information by logging into your account settings. You may also contact us to request access to, correction, or deletion of your personal information.
• Other Rights: Depending on your location, you may have other rights, including the right to object to or restrict the processing of your personal information.

If you are an Australian resident, Juney is subject to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). You have the right to access, correct, and request deletion of your personal information. You also have the right to complain to the Office of the Australian Information Commissioner (OAIC) about our handling of your personal information. For more information about your rights under the APPs, please visit the OAIC website: https://www.oaic.gov.au/

8. Cookie Preferences

You can manage which cookies Juney sets on your device at any time. Essential cookies cannot be disabled as they are required for the site to function. You can change your cookie preferences using your browser settings, or by contacting us at support@juney.ai.

9. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from those of your country. By using the Service, you consent to the transfer of your information to countries outside of your country of residence, including the United States. We will ensure that appropriate safeguards are in place for such transfers, such as Standard Contractual Clauses.

10. Children's Privacy

The Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date. You are advised to review this Privacy Policy periodically for any changes. Your continued use of the Service after any changes to this Privacy Policy will constitute your acknowledgment of the changes and your consent to abide and be bound by the modified Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

By email: support@juney.ai

By mail: Juney, a Trillet AI product — Zerodue AI Pty Ltd trading as Trillet AI, The Commons Cremorne, 10-20 Gwynne St, Cremorne VIC 3121, Australia