Juney got something wrong on a call
How to find out what went wrong and fix it, so she gets it right next time.
Juney works from what you've told her. When she gets something wrong, it's almost always something you can change.
1Read the call
In the Calls tab, open the call. Read the Transcript and listen to the recording to see exactly what she said.
2Fix the right setting
| What went wrong | Where to fix it |
|---|---|
| Wrong price, or a service she didn't know | Juney tab → Services & pricing |
| A wrong or missing answer to a question | Juney tab → Common questions |
| Wrong opening hours | Juney tab → Hours |
| She handled a type of call the wrong way | Juney tab → Why they're calling (your scenarios) |
| She put someone through who should have left a message, or the other way round | The actions on that scenario |
| She said a name or word wrong | Juney tab → Pronunciation |
| Wrong greeting or goodbye | Why they're calling → Greeting or Ending the call |
| She booked the wrong time or calendar | Juney tab → Calendar |
| She answered when she should have taken a voicemail | Juney tab → Who answers, and your Hours and time zone |
Changes apply from the next call.
3Check what she learned from your website
During setup, Juney may have added services, prices and answers from your website. If your website is out of date, so is she. Go through Services & pricing and Common questions and remove anything that isn't right. Check the call-out fee and the areas you cover in particular.
4Test it
Make a test call and ask the same thing. See Call Juney yourself.
Still stuck?
Email us and a human replies in minutes during business hours.