Write answers Juney can say well

Juney says what you write word for word — she doesn't paraphrase or improvise. Everything you type in Common questions, Services & pricing, your greeting and your reasons gets spoken close to verbatim, so it has to read the way you'd actually talk to a caller.

• Write how you talk, then say it out loud. Before you save an answer, read it aloud. If it sounds stiff on the page, it'll sound stiff on the phone.
• Keep answers short — one or two sentences. Callers can always ask a follow-up; a long answer just makes them wait. Instead of "Our standard call-out fee for residential properties within the metro area is $89, which covers the first 30 minutes of labour," write "Our call-out fee is $89, and that covers the first half hour."
• Give the real price, or leave it blank. In Services & pricing, a blank price makes her say she'll confirm it rather than guess — she never invents a number.
• Spell out tricky names. Anything she might mispronounce — a suburb, a product name, your own business name — add it in Pronunciation with how it actually sounds, for example "Beauchamp" → "bee-cham".
• Say what happens next. Close an answer with the action, not just the fact. "We'll call you back within the hour" tells a caller what to expect; "Someone will be in touch" doesn't.
• Write your greeting the way you'd answer the phone yourself. For example: "Hi, you've reached Smith Plumbing, this is Juney. How can I help?" Short, includes your business name, and sounds like a real greeting rather than a script.