Scenario examples

Use these as a starting point. Change the wording to match how your callers talk. To add one, see Set up a scenario.

Emergency

• Name: Emergency
• When they say something like: "It's an emergency", "Water's everywhere", "I've got no power", "It's urgent"
• Asks them: What's the address? Is anyone in danger right now?
• Puts them through: your mobile, or whoever is on call. Juney tells the caller she's connecting them.

New job or quote

• Name: New job
• When they say something like: "Can I get a quote?", "I need someone to come out", "How much do you charge for…"
• Asks them: What do you need done? What's the address? When suits you?
• Books a job: if your calendar is connected. Otherwise leave it as a message.

Change or cancel a booking

• Name: Change a booking
• When they say something like: "I need to move my appointment", "Can we do a different day?", "I have to cancel"
• Changes their booking: needs a connected calendar.

Booking online

• Name: Book online
• When they say something like: "Can I book online?", "Do you have a booking link?"
• Tells them: "I'll text you our booking link now."
• Texts them a link: your online booking page

Suppliers and sales calls

• Name: Supplier or sales
• When they say something like: "I'm calling from…", "I'd like to speak to whoever handles purchasing", "We supply…"
• Tells them: "Thanks, I'll pass your details on and someone will be in touch if they're interested."
• Takes a message: their name, company and number.

Existing customer with a question

• Name: Question about a job
• When they say something like: "You did some work for me", "I have a question about my invoice", "Following up on…"
• Asks them: What's your name? What's it about?
• Takes a message: so you can call back with the right answer.