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When she answers

Block a number

Add numbers Juney never answers, and see the calls she turned away.

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  1. Open the Juney tab.
  2. Under When she answers, tap Blocked numbers.
  3. Under Add a number, tap the country code chip to pick the right country, type the number, then tap the add button.

Numbers are added straight away. There's no separate save step.

Remove a number

Tap the delete icon next to a number in the list. You'll see "Number unblocked" with an Undo option for a few seconds. Tap it to add the number straight back.

What happens when a blocked number calls

Juney doesn't answer. The caller just hears it ringing until they hang up. No message is taken, no minutes are used, you aren't notified, and the call isn't listed with your other calls in the Calls tab.

See blocked calls

On the same screen, under What she turned away, tap Blocked calls to see every call from a blocked number, grouped by day. The row shows how many came in today, for example "2 today". If there are none yet, you'll see "No blocked calls yet - when a number on your list rings, it's listed here."

Block someone from a call

You can also block a caller straight from their call. In Calls, open the call, tap ⋯ at the top right, then Block caller.

Good to know

  • Typing nothing and tapping add shows "Type the number first."
  • If adding or removing a number fails (for example, no connection), you'll see "Couldn't block that number. Try again." or "Couldn't remove that. Try again."
  • Adding a number that's already on the list doesn't create a duplicate.
  • Someone you know, rather than spam? Under Someone you know?, tap Excluded contacts instead: Juney never answers them. Their calls ring you first if Ring me first is on, then go to your voicemail. A number can only be on one of the two lists, so adding it to one moves it off the other. See Leave some callers to you.
  • For calls from numbers you can't list in advance, turn on Smart spam detection. See Stop spam calls.

Still stuck?

Email us and a human replies in minutes during business hours.

support@juney.ai